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Questions? We’ve got the answers.
(And maybe a few good song recs too)

Got a question, need a hand, or missing a card? No stress — we’re here to help. Whether you’re tracking an order, troubleshooting a delivery, or have a gameplay question, our support team is ready to sort it out quickly. Just reach out and we’ll get back to you as soon as possible. We want every moment with The Playlist Game — from unboxing to your first playlist showdown — to be smooth, fun, and unforgettable. Let us know how we can help!
What if my deck arrives damaged or missing cards?

If anything arrives damaged or incomplete, contact us immediately and we’ll replace it as soon as possible. TPG@KeshetWorks.com

How do I track my order once it’s shipped?

You’ll receive a tracking number via email as soon as your order is dispatched.

Who can I contact if I have a question about gameplay or delivery?

Reach out anytime at TPG@KeshetWorks.com and our team will be happy to help.

Do you ship internationally?

Yes! We ship internationally.

What payment options do you accept?

We accept major credit/debit cards, PayPal, and other payment options listed at checkout.

Is checkout secure and safe for online payments?

Yes — our website uses encrypted, secure payment gateways to protect your information.

How much does shipping cost and how long will it take?

Shipping is calculated at checkout based on your location. Delivery times vary but are clearly listed on the Shipping page.

Can I buy more than one deck in a single order?

Absolutely! Add as many quantities as you like.

Will I get a confirmation email after I place my order?

Yes — you’ll receive an order confirmation immediately after purchase

When will I receive my order confirmation and tracking details?

Order confirmation will be received within 2 hours and tracking details at the time of dispatch

How can I share my first game night or playlist moment online?

Tag us on social media! We love seeing the songs, chaos, and moments that happen when the timer starts.

Facebook: @playlistgameofficial
Instagram: @playlistgameoffical
Tiktok: @the.playlist.game

What if I need to update my shipping address after purchase?

Contact us as soon as possible. If your order hasn’t shipped yet, we can update the address for you. TPG@KeshetWorks.com

Can I buy another deck for a friend now that I’ve placed my order?

Of course — just place a new order and we’ll ship it out!

Contact us

We're here to help! Whether you have questions about your order, need assistance with gameplay, or just want to share your experience, feel free to reach out.

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