THE PLAYLIST GAME – PRIVACY POLICY
Last updated 22 November 2025
The Playlist Game (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, purchase products, or interact with us online.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing our website or providing your information, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
a. Information you provide directly
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely by third-party providers—never stored by us)
- Messages, enquiries, or customer support requests
- Reviews, testimonials, photos, or user-generated content
- Competition entries
b. Information collected automatically
When you browse our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages viewed
- Time spent on site
- Referring website
- Cookies and tracking technologies
- Approximate location data (non-precise)
c. Payment information
All payments are processed through secure third-party gateways (e.g., Stripe, PayPal, Shopify Payments).
We do not store or access full credit card details.
2. How We Use Your Information
We collect and use personal information for the following purposes:
- To process and deliver orders
- To confirm payments and provide receipts
- To send order updates and shipping notifications
- To provide customer service
- To improve our website and user experience
- For marketing and promotional communications (if you opt in)
- To verify entries and contact winners in competitions
- To protect our website from fraud or abuse
- To comply with legal obligations
We only use information in ways that are lawful and reasonably necessary.
3. Marketing & Communications
You may receive:
- Email newsletters
- Discount offers
- Updates about new products
- Event or competition announcements
You can unsubscribe at any time via the link in any email.
We will never sell, rent, or trade your personal information to third parties.
4. Disclosure of Personal Information
We may share your information with:
- Payment processors (e.g., Stripe, PayPal)
- Delivery and logistics partners (e.g., AusPost, couriers)
- Website hosting providers
- Marketing platforms (e.g., MailChimp, Meta, Google Analytics)
- IT support services
- Legal or regulatory authorities (if required)
All third-party partners follow strict privacy and security requirements.
5. International Data Transfers
Some service providers may store or process your information overseas, including in:
- The United States
- Europe
- Asia
- Other jurisdictions where cloud providers operate
We ensure all providers maintain appropriate data protection levels.
6. Cookies & Tracking Technologies
We use cookies to:
- Improve website functionality
- Analyse traffic and user behaviour
- Personalise shopping experience
- Provide targeted advertising
You may disable cookies in your browser settings, but some features may not function properly.
(Full details are provided in our Cookie Policy below.)
7. Security of Your Information
We take reasonable steps to protect your personal information from:
- Loss or theft
- Misuse
- Unauthorised access
- Modification
- Disclosure
This includes:
- SSL encryption
- Secure servers
- Restricted internal access
- Regular system monitoring
No online system is 100% secure, but we maintain industry-standard protections.
8. Access to Your Information
You may request:
- Access to your personal information
- Corrections of inaccurate data
- Deletion where permitted by law
To request access or changes, contact us at: [Insert email address]
We may require proof of identity for security reasons.
9. Retention of Personal Information
We retain your information only as long as necessary for:
- Order fulfilment
- Legal requirements
- Accounting purposes
- Customer service
When data is no longer needed, it is securely deleted.
10. Children’s Privacy
Our website is not directed to children under 13.
We do not knowingly collect personal information from minors without parental consent.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updates will be posted on this page with the new “last updated” date.
12. Contact Us
For privacy questions, complaints, or access requests, contact:
Perth, Western Australia