Shipping & Delivery Policy
Last updated: 22 November 2025
Thank you for shopping with The Playlist Game. This Shipping & Delivery Policy explains how your order is processed, shipped, and delivered.
1. Order Processing
- Orders are typically packed and dispatched within 1–3 business days.
- During peak periods (holidays, launches, promotions), processing times may be longer.
- You will receive an order confirmation email followed by a shipping confirmation with tracking details.
2. Shipping Rates
Shipping fees are calculated at checkout based on:
- Delivery address
- Shipping method selected
- Weight and size of items
We ship Australia-wide and may offer international shipping where available.
3. Delivery Timeframes
Estimated delivery times:
- Metro Areas: 2–6 business days
- Regional Areas: 3–10 business days
- Remote Areas: 7–14 business days
- International: Varies by destination
These timeframes are estimates only and may vary due to carrier delays, weather events, customs, or unforeseen circumstances.
4. Tracking
Most orders include tracking.
You can track your parcel via the link provided in your shipping confirmation.
5. Incorrect Address
Please ensure your shipping address is correct at checkout.
- If the wrong address is entered, we cannot guarantee retrieval of the parcel.
- Orders shipped to incorrect addresses due to user error are non-refundable.
6. Lost, Delayed, or Damaged Parcels
If your parcel is late, lost, or arrives damaged:
- Contact us at [Insert Email]
- We will lodge an inquiry with the carrier
- Replacement or refund options will be provided once the investigation is complete
We are not responsible for delays caused by postal services, couriers, or customs.
7. International Customs & Duties
International customers are responsible for:
- Import taxes
- Duties
- Customs fees
These charges are not included in your order total.
8. Contact
For shipping enquiries, email: TPG@KeshetWorks.com